Left Item Delivery (LID) Privacy Policy

Left Item Delivery (referred to as the Company or LID) values customers' personal information and complies with applicable laws, including the Act on Promotion of Information and Communications Network Utilization and Information Protection, the Personal Information Protection Act, and the EU General Data Protection Regulation (GDPR).

1. Personal information we collect and how we collect it

The Company collects only the personal information needed to provide its services.

• Required items: Full name in English, international delivery address including country and postal code, email address, contact details, partner hotel name and room number during the stay, payment transaction identifiers, processing status, authorization or refund results, and messenger ID. Payment providers process card numbers and other payment-method details directly; the Company does not store them.
• AI and logistics-specific information: Photos of luggage or lost items to be shipped, used to estimate volume with AI and check for possible damage; detailed item information; and declared value
• Automatically collected items: IP address, cookies, access logs, and device information

2. Why we collect and use personal information

The Company uses the information it collects for the following purposes.

• Service provision and contract performance: Estimating shipping fees with AI, booking pickups, preparing invoices and customs declarations, processing payments, and sending delivery updates by email or text message
• Cross-border commerce and marketing (with optional consent): Analyzing the customer's shipment history and purchase data to recommend K-culture products, such as cosmetics and fashion items, that may be of interest after the customer returns home, and sending related promotions and discounts
• Customer support and dispute resolution: Handling complaints about the service, checking the condition of lost items, and processing compensation claims

3. Sharing personal information with third parties for international shipping

To provide international shipping services, the Company must share customers' personal information with partners in Korea and other countries.

• Recipients: 1) Partner organizations, such as hotel front desks, for pickup and identity verification
• Recipients: 2) International express carriers, such as FedEx, DHL, and postal operators, for delivery
• Recipients: 3) The Korea Customs Service and customs authorities in the destination country, for import and export declarations
• Shared information: Full name in English, delivery address, contact details, detailed item information, and declared value
• Retention period for recipients: Until the end of any retention period required by applicable law after the service is completed

4. Automated decision-making for AI quotes

The Company uses luggage photos submitted by customers, an AI vision algorithm, and its pricing and policy rules to calculate shipping fees automatically. If a customer disagrees with an AI-generated quote, they may contact customer support at any time to request review by a member of staff.

5. Retention and disposal of personal information

The Company keeps personal information until the shipping service is complete, the purpose for which marketing information was collected has been fulfilled, or the customer closes their account. Once that purpose has been fulfilled, or a retention period required by laws such as e-commerce or tax laws has expired, the information is securely and permanently destroyed without delay.

6. Protecting the personal information of minors

The Company does not knowingly collect or process the personal information of anyone under 18 without the explicit consent of a legal guardian. If the Company discovers that a minor has used or paid for the service, it will cancel the relevant shipping request and immediately destroy the information collected.

7. Your rights and how to exercise them, including rights under the GDPR

All data subjects, including customers outside Korea, may exercise the following rights at any time.

• Right to request access, rectification, deletion, and restriction or suspension of processing
• Right to data portability
• Right to withdraw consent to the processing of personal information for marketing and promotional messages

Requests may be emailed to the Company's Data Protection Officer (DPO), and the Company will respond without delay.

8. Technical security safeguards

The Company uses SSL encryption to protect personal information, including payment records and international addresses, from unauthorized disclosure. Databases are stored on cloud servers with strict access controls.

9. Data Protection Officer and contact details

The Company has appointed the following Data Protection Officer (DPO) to oversee personal information processing and handle related complaints and requests for remedy.

• Name: CTO 공석원
• Email: contact@leftitem.com
• Address: 155-14 Huam-dong, Yongsan-gu, Seoul, Republic of Korea

10. Privacy Information for LID Mobile Apps

This section applies to the Delivery Spot, Delivery Spot Partner, and LID Hotel Operations apps on Android and iOS.

Information Processed by App

• LID Hotel Operations app: We process staff email and sign-in, OTP, and session information, assigned hotel information, and hotel work records such as lost items, shipments, and inquiries. Camera and depth frames used for AR volume measurement are calculated only on the device and are not uploaded to the server. A quote request sends only the required results, such as calculated dimensions, weight, and destination country.

Device Permissions and Storage

• Location, photo, and camera permissions are requested only when you choose the relevant feature, and you can withdraw them at any time in device settings.
• Sign-in tokens and guest-order access information are stored using the operating system's secure storage, and communications with the server use encrypted HTTPS connections.
• The apps do not collect advertising identifiers or sell personal information.

Service Providers, Sharing, and Account Deletion

To provide the service, information may be processed by Google sign-in and mapping services, payment processors, cloud hosting and email providers, partner hotels and stores, carriers, and customs authorities. Each provider processes information only as needed under its agreement and applicable law.

You can request deletion of account-linked information from the Profile or Account screen in the app, or use the LID account deletion guide. Order, payment, refund, tax, shipment, and settlement records are retained only as needed for an active service, dispute resolution, misuse prevention, or a legal obligation, and are then deleted or de-identified.

Business information

• Business name: Left Item Delivery (LID)
• Representative: Hwanhee Choi
• Business registration number: 2270772582
• Address: 155-14 Huam-dong, Yongsan-gu, Seoul, Republic of Korea
• Email: contact@leftitem.com
• Website: leftitem.com