Left Item Delivery Terms and Conditions

Effective date: January 1, 2026

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Article 1 (Purpose)

These Terms govern the use of the online logistics brokerage platform at leftitem.com and related services provided by Left Item Delivery (referred to as the Company or LID). They set out the rights, obligations, and liabilities of the Company, its members (customers), and partner organizations.

Article 2 (Definitions)

  1. LID Platform: The Company's system for receiving requests, providing quotes, processing payments, and tracking deliveries, allowing international travelers visiting Korea to send purchases and lost belongings to their home address abroad.
  2. No-Packing Service: A service that allows customers to place items in a dedicated LID Bag provided by the Company or a partner, without packing them separately in a cardboard box.
  3. Left Item Delivery Service: A service in which the Company collects belongings left in a room or facility operated by a partner, such as a hotel, and ships them to the customer's home address abroad.
  4. Partner Entity: A hotel, other accommodation provider, airport, retail store, or other organization that has contracted with the Company to store customer luggage or belongings temporarily.
  5. International Express Carrier: A logistics company, such as FedEx, DHL, or a postal operator, that works with the Company to carry out international transport.

Article 3 (Role of the Company and Limitation of Liability)

  1. The Company provides the platform and acts as a logistics intermediary for shipping requests and payments. International express carriers perform the actual cross-border transport, and their terms govern their primary responsibility for delays, loss, or damage in transit.
  2. The Company's responsibility for custody and handling begins when its logistics staff take physical possession of the item from a partner entity, such as a hotel.
  3. Responsibility after handover: From the moment an item is handed over to the Company's staff at the facility, the Company is responsible, within the scope of these Terms, for loss, damage, or similar incidents that occur while the item is in the Company's custody and control.
  4. Responsibility for the defined segment: The Company is responsible for all loss, damage, or other harm occurring from the time its staff collect an item from a hotel or another partner until the item is handed over to an international express carrier such as FedEx, DHL, or EMS. The carrier-based compensation cap in Article 10 (Compensation Cap and High-Value Declarations) does not apply to this segment; compensation is based on the actual loss.
  5. The Company is not legally responsible for loss, theft, damage, or unauthorized disposal by a third party after a customer leaves an item at a partner location, such as a hotel lobby, and before the Company collects it.

Article 4 (AI-Based Quotes and Final Shipping Charges)

  1. The Company uses AI vision technology to estimate the volume and weight of items from photos taken by the customer on a smartphone and then provides a shipping quote.
  2. AI quotes are estimates. If the actual dimensions or weight measured after collection by the Company's logistics center or an international express carrier exceed the estimates used for the AI quote, or if the customer intentionally or negligently omitted item information, the Company may place the shipment on hold and request payment of the additional shipping cost.
  3. If the customer does not pay the additional shipping cost by the stated deadline, the Company may cancel the shipment. If the customer does not respond within the period specified by the Company, which will not exceed three months, the Company may dispose of the item.

Article 5 (No-Packing Policy and Liability for Damage)

  1. After collecting the dedicated LID Bag, the Company securely packs and consolidates the items in accordance with international express carrier requirements.
  2. Customer's duty to protect fragile items: When placing items in the dedicated bag, the customer must provide basic cushioning, such as wrapping items in clothing, for fragile items or those requiring extra care, including glass bottles, liquid cosmetics, and electronics.
  3. Damage disclaimer: The Company is not liable if an item was already damaged before collection and consolidation because the customer did not provide sufficient cushioning, or if an inherent defect in the item causes damage during shipping.

Article 6 (Non-Shippable and Restricted Items)

  1. Customers may not hand over items prohibited by aviation security laws or the laws of the countries of origin and destination, including flammable materials, sprays, explosives, hazardous chemicals, and power banks.
  2. Fees for prohibited items: If a prohibited item is found during the Company's AI-assisted or manual inspection, or during customs X-ray screening, and repacking, a customs delay, a return, or a similar action results, the Company may charge the customer a USD 30 handling fee plus the actual cost of the return. The Company does not provide refunds for delays or disposal caused by prohibited items.

Article 7 (Customs Declaration and Duties)

  1. For the customer's convenience, the Company may help prepare invoices and customs declarations. However, the customer remains responsible for the accuracy of the item descriptions and declared value they provide.
  2. The recipient or customer must pay all import duties, VAT, and customs inspection fees charged when the items clear customs in the destination country. If unpaid charges delay customs clearance or cause the items to be returned or disposed of, the Company is not liable for a shipping-fee refund or damages.

Article 8 (Payment, Cancellation, and Refund Policy)

This Article sets the payment, cancellation, and refund rules for LID services and applies to international shipping assistance, pickup and delivery of items stored at hotels, lost-item recovery and shipping, and domestic luggage delivery.

8-1. General principles

  1. Payments are processed by credit card or another method offered through the available payment services.
  2. Refunds are processed to the original payment method by default.
  3. The time it takes for a refund to appear may vary depending on the card issuer, payment processor, and payment method.

8-2. How to request cancellation

  1. To cancel a service, customers must submit a request through an official channel: the app, website, email, or customer support.
  2. Eligibility depends on how far the service has progressed, including whether work has begun, pickup has been completed, or shipping has started. The time of the request alone does not determine eligibility.

8-3. Full refund

A full refund is available only when all conditions below are met:

  1. The request is made within 24 hours of payment
  2. An LID manager or partner carrier has not yet collected the item
  3. LID has not yet begun preparing the shipment

8-4. Partial refund

If work has begun but pickup has not been completed, a refund may be issued after deducting actual costs already incurred, such as dispatch, travel, packaging, and document handling.

8-5. Non-refundable cases

No refund is available in the following cases:

  1. Pickup has been completed and the shipping process has begun
  2. Shipping has started because the item has been handed to a domestic or international carrier or entered customs
  3. Delivery failure because the address was incorrect, the recipient could not be reached, the recipient refused delivery, or duties were unpaid
  4. Change of mind
  5. A prohibited item results in a return, disposal, or fine

8-6. Returns and reshipment

  1. If an item is returned after shipping has begun, the shipping and handling fees already paid are non-refundable.
  2. If the customer requests reshipment, they are responsible for return shipping, new shipping, and any necessary repacking costs.

8-7. Special Refund Terms for the Lost-Item Service

  1. LID is not liable for the value of an item that is lost or disposed of at a hotel or other storage location before LID collects it.
  2. If transport has not begun, the shipping fee may be refunded.

Article 9 (Special Rules and Disclaimer for Lost-Item Shipping)

  1. Disclaimer for loss while in third-party custody: If an item is lost, destroyed, or disposed of before Company pickup because of a partner's actions or storage policy, including those of a hotel, the Company is not liable for the value of the item. In this case, the shipping fee will be refunded in full.
  2. Pre-existing condition disclaimer: Lost items are previously used belongings, and the Company cannot verify their original condition or operation before pickup. Claims for damages or refunds after receipt may not be accepted if they relate to stains, scratches, electronic malfunction, or similar condition issues.

Article 10 (Compensation Cap and High-Value Declarations)

  1. If an item is damaged or lost because of an unforeseeable shipping incident during a segment actually handled by an international express carrier, the Company's maximum liability is limited to that carrier's standard compensation cap.
  2. However, this cap does not apply to loss or damage occurring during the segment described in Article 3.4, from collection at a hotel or another partner until handover to the international express carrier. The Company compensates such loss based on the actual amount of damage.
  3. For a high-value item exceeding this cap, the customer must accurately enter the declared value at the time of request and purchase separate damage and loss insurance to protect that value.

Article 11 (Right to Open and Inspect Consigned Luggage)

To comply with aviation security rules and import and export customs laws, the Company and international express carriers may open and inspect luggage handed over for shipping, including LID Bags, without the customer's prior consent or notice.

Article 12 (Refused Receipt and Disposal of Long-Term Undelivered Items)

  1. If delivery cannot be completed because the recipient or customer provided an incorrect address, refuses delivery, fails to pay import duties, cannot be contacted, or for a similar reason, the Company will store the item for up to 30 days.
  2. If the customer does not take the required next step, such as paying the return shipping cost, within that period, the Company may dispose of the item and charge the customer any related costs.

Article 13 (Force Majeure)

The Company and international express carriers are not liable for delivery delays, loss, or damage caused by force majeure events beyond their reasonable control, including natural disasters, war, riots, terrorism, fire, government action, strikes, and severe weather.

Article 14 (User Content and Moderation Standards)

  1. Reviews, posts, comments, and replies must relate to an actual service experience. Users must not post illegal information, threats, harassment, hate speech, sexual or violent content, repetitive advertising, deceptive promotions, another person's personal information, or material that infringes intellectual property rights.
  2. Users may report content they reasonably believe violates these standards. The Company may review reported or otherwise identified content and may hide, restrict, or remove it when necessary to protect users, comply with law, or enforce these Terms.
  3. For repeated or serious violations, the Company may restrict posting privileges or suspend an account. The Company will not remove a fact-based review merely because it is critical or negative.

Article 15 (Contact)

For questions about these Terms or the payment, cancellation, and refund policy, contact customer support or email contact@leftitem.com.

Business information

  • Business name: Left Item Delivery
  • Representative: Hwanhee Choi
  • Business registration number: 2270772582
  • Address: 155-14 Huam-dong, Yongsan-gu, Seoul, Republic of Korea
  • Email: contact@leftitem.com
  • Website: leftitem.com
Left Item Delivery Terms and Conditions | LID