Leftitem Delivery Co., Ltd. (LID) Terms & Conditions

Effective date: January 1, 2026

Article 1 (Purpose)

These Terms set forth the conditions for using the online logistics brokerage platform (leftitem.com) and related services provided by Leftitem Delivery Co., Ltd. (the Company or LID), including the rights, obligations, and liabilities among the Company, members (customers), and partner entities.

Article 2 (Definitions)

  1. LID Platform: The Company's IT solution that supports request intake, quotation, payment, and tracking so that inbound foreign tourists can ship shopping items and lost belongings to overseas home addresses.
  2. No-Packing Service: A method in which a customer consigns items in a dedicated LID Bag provided by the Company or a partner, without separate paper-box packing.
  3. Left Item Delivery Service: A service in which the Company collects lost belongings left in rooms or facilities of partners (for example, hotels) and ships them to an overseas home address.
  4. Partner Entity: Hotels, accommodations, airports, retail stores, and other entities contracted with the Company to temporarily store customer luggage/items.
  5. Global Express Carrier: A logistics company (for example, FedEx, DHL, postal operators) partnered with the Company to physically perform cross-border last-mile transport.

Article 3 (Role of the Company and Limitation of Liability)

  1. The Company is a software solution provider and logistics intermediary that assists with shipment intake and payment. Physical cross-border transport is performed by global express carriers, and primary carrier liability for delays, loss, or damage in transit is governed by the relevant carrier's terms.
  2. The Company's custody and handling responsibility begins from the time the Company's logistics manager physically takes over (collects) the item from a partner entity (for example, a hotel).
  3. The Company bears no legal liability for loss, theft, damage, or arbitrary disposal by a third party occurring after a customer leaves the item at a partner location (for example, hotel lobby) and before Company pickup.

Article 4 (AI Vision Quotation and Freight Settlement)

  1. Based on item photos taken by the customer on a smartphone, the Company uses AI vision technology to estimate expected volume and weight and provide a shipping quotation.
  2. AI quotations are estimates. If actual measured dimensions/weight after pickup at the Company's logistics center or by a global carrier exceed the AI quote, or if item information was omitted due to customer intent/negligence, the Company may place shipment on hold and request payment of the difference (additional freight).
  3. If the customer fails to pay additional freight within the designated period, the Company may cancel shipment and may dispose of the item if there is no response for a period set by the Company (within 3 months).

Article 5 (No-Packing Policy and Damage Disclaimer)

  1. After collecting items in the dedicated LID Bag, the Company performs safe smart consolidated packing in line with global carrier specifications.
  2. Customer's self-protection obligation: When placing items in the dedicated bag, fragile or caution-required items (for example, glass bottles, cosmetic liquids, electronics) must be minimally cushioned by the customer (for example, wrapped with clothing).
  3. Damage disclaimer: The Company is not liable for damages where breakage already occurred before pickup/consolidation due to insufficient cushioning by the customer, or where damage occurred during shipping due to an inherent defect of the product.

Article 6 (Non-Shippable and Restricted Items)

  1. Customers may not consign items prohibited under aviation security law and laws of origin/destination countries (for example, flammable materials, sprays, explosives, hazardous chemicals, power banks).
  2. Penalty charge: If prohibited items are detected during the Company's AI/manual inspection or customs X-ray clearance and this causes repacking, customs delays, returns, or similar actions, the Company may charge the customer a handling fee (penalty) of USD 30 (or equivalent in USDT or other currencies) plus actual return-related costs. No refund will be provided for delays or disposal caused by prohibited-item detection.

Article 7 (Customs Declaration and Duties)

  1. The Company may assist in preparing invoices (customs declarations) for customer convenience; however, the customer bears final responsibility for the accuracy of entered item descriptions and declared value.
  2. All import duties, VAT, and customs inspection fees imposed when items clear destination customs shall be fully borne by the recipient (customer). If customs is delayed or items are returned/disposed due to unpaid duties, the Company has no liability for shipping-fee refunds or damages.

Article 8 (Payment and Cancellation/Refund Policy)

  1. Payment supports credit cards (PG) and multi-currency stablecoins (for example, USDT). For virtual-asset payments, blockchain network fees are borne by the customer, and value differences caused by market-rate fluctuations at refund remittance time are not compensated.
  2. Refund rules:
  • Full refund: Within 24 hours after payment completion, and only if the Company's manager has not yet collected the item.
  • No refund: (i) after Company pickup from a hotel/partner and start of the last-mile shipping process, (ii) delivery failure due to recipient address errors or loss of contact, (iii) simple change of mind.

Article 9 (Special Rules and Disclaimer for Lost-Item Shipping)

  1. Disclaimer for loss while in third-party custody: If, before Company pickup, an item is lost, destroyed, or arbitrarily disposed due to partner-side fault or partner storage policies (for example, hotel), the Company is not liable for item-value compensation. (In this case, shipping fees are fully refunded.)
  2. Condition disclaimer: Lost items are used goods, and the Company cannot verify original condition or functionality before pickup. Claims for damages or refunds after receipt based on contamination, scratches, electronic malfunction, and similar condition issues are strictly prohibited.

Article 10 (Compensation Cap and High-Value Declarations)

  1. In unforeseeable transport accidents (damage/loss), the Company's maximum compensation is limited to the global carrier's basic compensation limit (generally up to USD 100).
  2. For high-value items exceeding that limit, customers must accurately state Declared Value at intake and purchase a separate damage/loss insurance option to protect that value.

Article 11 (Right to Open and Inspect Consigned Luggage)

To comply with aviation security rules and import/export customs laws, the Company and global carriers may open and inspect consigned luggage (including LID Bags) without prior customer consent or notice.

Article 12 (Refused Receipt and Disposal of Long-Term Undelivered Items)

  1. If delivery cannot be completed due to recipient (customer) address errors, refusal to receive, unpaid import duties, loss of contact, or similar reasons, the Company stores items for up to 30 days.
  2. If the customer does not take follow-up action (for example, paying return shipping costs) after that period, the Company may arbitrarily dispose of the item and charge the customer related costs.

Article 13 (Force Majeure)

The Company and global carriers are not liable for delivery delays, loss, or damage caused by force-majeure events beyond reasonable control, including natural disasters, war, riots, terrorism, fire, government control, strikes, and severe weather.