LID Payment, Cancellation & Refund Policy

Effective date: January 1, 2026

This policy sets the standards for payment, cancellation, and refunds for LID services. It applies together with the Terms & Conditions.

1. Scope

  • Overseas shipping agency
  • Pickup/delivery of hotel-stored items
  • Left-item recovery and shipping
  • Domestic luggage delivery

2. General Principles

  1. Refunds are processed to the original payment method by default.
  2. Posting time may vary by card issuer, PG, or payment method policy.
  3. For virtual-asset payments (for example, USDT), network fees are borne by the customer and FX/market fluctuations are not compensated.

3. Valid Cancellation Request

  1. Cancellation requests are valid only when submitted through official channels (app/web/email/customer support).
  2. Eligibility is determined by operational stage (work started, pickup completed, shipping started), not request timestamp alone.

4. Refund Standards

4-1. Full Refund

A full refund is available only when all conditions below are met:

  1. Request made within 24 hours after payment
  2. Before pickup by an LID manager or partner carrier
  3. Before shipping work has started in LID systems

4-2. Partial Refund

If work has started but pickup has not been completed, refund may be issued after deducting actual incurred costs (for example, dispatch, visit, packaging, document handling).

4-3. Non-Refundable Cases

No refund is available in the following cases:

  1. After pickup is completed (last-mile/shipping process started)
  2. After shipping starts (entry into domestic/international network or customs process)
  3. Delivery failure due to wrong address, loss of contact, refusal to receive, or unpaid duties
  4. Change of mind
  5. Returns/disposal/fines caused by prohibited items

5. Returns and Reshipment

  1. If returned after shipping, previously paid shipping/handling fees are non-refundable.
  2. For reshipment, the customer must bear return shipping, new shipping, and repacking costs if applicable.

6. Special Rule for Left-Item Service

  1. LID is not liable for item-value compensation for loss/disposal that occurs at hotel/storage facilities before LID pickup.
  2. If transport has not started, paid shipping charges may be refundable.

7. Force Majeure

Refunds and damages may be limited for delays/returns/disposal caused by events beyond reasonable control, including natural disasters, war, strikes, severe weather, and customs/government measures.

8. Contact

For policy-related inquiries, contact customer support or contact@leftitem.com.