Forgotten items, heavy luggage you can't carry.
LID delivers it for you
No more carrying heavy bags. LID safely delivers your items wherever you want.
Premium Same-Day
Drop today, meet it today
No Packing · Hands Free
Leave your bag as-is and move freely
Safe Delivery
Handled like your own belongings
Trusted Performance
Shipped to 198 countries worldwide, trusted by leading hotels
Partner Hotels
Including Signiel, Lotte Hotel
Items Shipped
Safely delivered worldwide
Delivery Countries
198-country network
Services at a Glance
Shopping delivery, luggage delivery, and lost & found—everything to keep your trip light.
Shopping Delivery
Ship purchases and stored items from your hotel straight to your home.
Customer Lost Items
Customers apply directly and we help recover and ship worldwide.
Hotel Lost Items
Apply via the hotel link and we recover and deliver worldwide.
Luggage Delivery
"Travel Light, Move Smart"—premium options with careful handling.
No Packing
Leave your bag as-is; no repacking needed.
Hands Free
Skip the heavy carry to the airport—we handle the process.
Smart Saving
Often cheaper than excess baggage fees.
3 steps on your phone
Scan the QR on the brochure/bag → enter shipping info & pay → leave it at the lobby and track in real time.
Contact UsSafe Delivery to 198 Countries Worldwide
Our delivery experts handle different customs regulations for each country
Coverage across 198 countries including Japan, China, USA, and Europe
Why Choose LID?
LID solves all the concerns hotels have
Zero Staff Burden
We handle all item shipping tasks, saving your staff's time.
Satisfaction ↑
Hotels using LID saw a 20-30% increase in customer review scores.
3x Faster Processing
3 times faster processing speed than regular courier services.
Safe Delivery
Insurance coverage protects against loss and damage risks.
Customer Reviews
Honest reviews from customers who used LID service
LID shipped my hotel-stored items to Japan safely. Really fast and friendly service!
Tanaka
Japan
LID delivered my items from a Seoul hotel to the USA safely. Professional service and great communication!
John Smith
USA
LID delivered my important items to China quickly and safely. Very satisfied with the service!
Wang Li
China
Frequently Asked Questions
Find answers to common questions about LID service
Scan the QR on the brochure/dedicated bag, enter shipping info and pay, then leave it at the lobby. You can track delivery in real time.
No. Leave your bag as-is. We can add Air-cell / double-box packaging if needed.
Premium same-day options may be available depending on route and operating conditions.
Flammables/chemicals, batteries or e-cigarettes, valuables/cash/IDs, perishables, and weapons/contraband are restricted.
Yes. Apply via the link sent by your hotel and we’ll recover and ship worldwide.
Pricing depends on size, weight, and destination, and is designed to be cheaper than excess baggage fees.
Still have questions?
Contact UsContact Us Anytime
We respond immediately to hotel inquiries, even on weekends and holidays