Services
Services at a glance
Whether you need to send purchases home, move your luggage, or recover something you left behind, LID handles it all.
Shopping delivery
Leave your purchases at the hotel and have them delivered straight to your home.
Report a lost item
Tell us what you lost. If it is found, we help recover it and arrange its return.
Lost items at hotels
Open the link from your hotel, and we’ll guide you through finding, recovering, and shipping your item.
Luggage delivery
Travel light and let LID handle your luggage while you enjoy your trip.
No packing needed
Leave your bag as it is. We will handle the packing.
Travel hands-free
Leave the heavy bags to LID and enjoy an easier trip to the airport.
Save on baggage costs
Often cheaper than excess baggage fees.
Three simple steps on your phone
Scan the QR code, add your shipping details and pay, then leave your items at the hotel and follow their journey online.
Ask about the serviceSafe delivery to 198 countries worldwide
Our shipping specialists check the delivery and customs rules for your destination and guide you through them
We deliver to 198 countries, including Japan, China, the U.S., and destinations across Europe
Trust
Why choose LID?
LID takes the work out of shipping guests’ lost belongings
Less work for your staff
We handle the shipping process so your team can focus on guests.
Satisfaction ↑
Hotels using LID saw a 20-30% increase in customer review scores.
Three times faster
We process requests three times faster than regular courier services.
Safe delivery
Insurance is available to help protect against loss or damage.
What customers say
Feedback from travelers who have used LID
LID safely sent the things I had left at my hotel all the way to Japan. The service was quick, and the team was so helpful!
Tanaka
Japan
The items I left at my hotel in Seoul arrived safely in the U.S. Everything was easy, and I always got a quick response!
John Smith
USA
LID sent my important belongings to China quickly and safely. I was really happy with the service!
Wang Li
China