Lost items at hotels and other accommodation
Items left in a room, handed to the front desk, or found by housekeeping may each need to be checked in a different way.
We help confirm whether the hotel has your item, recover it, and arrange safe packing and international delivery.
When this service can help
We can help when time differences, language barriers, or unfamiliar procedures make it difficult to recover your item.
- You left it in your room, the lobby, a restaurant, or another area of the hotel
- You noticed it was missing after checkout
- You cannot return to collect it in person
Details that help us find your item
The more detail you provide, the sooner the hotel can usually confirm your item.
- Hotel name, booking name, and check-in and check-out dates
- Room number, if available, and where you may have left the item
- Color, brand, model, and photos of the item, if available
From recovery to international shipping
Once the hotel confirms your item, we recommend suitable packing and shipping options.
If shipping restrictions apply, we explain your options and suggest alternatives where possible.
Multilingual support
Guidance is available in Korean, English, Japanese, Simplified Chinese, Traditional Chinese, Thai, Vietnamese, Arabic, and Persian.
Related pages
FAQ
Can I proceed even if I haven’t contacted the hotel yet?
Yes. Share your booking and item details and we’ll explain what is needed. Recovery depends on the hotel’s policy and how long it keeps lost items.
It’s been a while since checkout. Is it still possible?
Holding periods vary by property. We’ll check what we can and share alternatives if it’s no longer held.
Can you ship passports or IDs?
Rules vary by country and hotel. We’ll recommend the appropriate process for the item.
How do you pack items?
We follow safety-oriented packing based on item characteristics, including cushioning for fragile goods.
Is tracking included?
We prioritize trackable shipping options. Availability may vary by destination and carrier.