Lost items in taxis
The first step is identifying the taxi. Your drop-off location, approximate time, and route are the most useful clues.
We help gather the right details, look for the taxi, and arrange safe, trackable international delivery once your item is found.
Details that help us find your item
A receipt or trip record from a ride-hailing app is the quickest way to identify the taxi. If you do not have one, share as much detail as possible about the time and location.
- Drop-off address or nearby landmark and approximate time
- Pickup point, destination, and any route details you remember
- Whether you used an app or hailed the taxi on the street, and how you paid
No receipt or app record?
We can still help, but it may be harder to identify the taxi with limited information.
Sharing every detail you remember gives us the best chance of finding your item.
- Anything you remember about the vehicle or driver
- A clear description of the item, including its color, brand, and case
Secure shipping after recovery
Once your item is found, we recommend suitable packing and shipping options, with tracking wherever possible.
Multilingual support
Guidance is available in nine languages so travelers can follow each step with confidence.